Privacy Policy

This policy explains what information Big Chief collects when you use this website, why we collect it, who it is shared with, and how you can ask us to remove it. It applies to everything at bigchiefcart.com, including browsing the shop, placing an order, leaving a product review and messaging us through the contact form.

If you are looking for delivery times or returns instead, see our shipping policy and refund and returns policy.

Information We Collect When You Place an Order

To ship an order we need to know where it is going and how to reach you about it. At checkout we collect:

  • Your name
  • Your billing and shipping address
  • Your email address
  • Your phone number, which is required so the courier can contact you about the delivery
  • The items you ordered, the order total and the payment method you selected

We only ask for what is needed to process and deliver the order. We do not ask for identity documents, and we do not require you to create an account to buy something.

Payment Information

We accept Chime, Bitcoin, Cash App, Apple Pay, Zelle, Venmo and PayPal. Every one of these is settled outside this website, either in the payment provider’s own app or by arrangement after you place the order.

That means no card numbers, bank details or wallet credentials are entered on or stored by this site. What we hold is the payment method you chose and whether the payment has been received, so we know when to ship. Anything else about the transaction is held by the payment provider under their own privacy policy.

Information Collected Automatically

Like most websites, our server records standard technical information when a page is requested, including your IP address, browser type and the pages you visited. This is used for security, spam prevention and diagnosing problems.

This site does not run Google Analytics, advertising pixels or third-party behavioural tracking. We do not build advertising profiles and we do not sell or rent your personal information to anyone.

Cookies

Cookies are small files stored by your browser. This site uses them for a small number of practical jobs:

  • Shopping cart and checkout — WooCommerce sets cookies so your cart survives moving between pages and so checkout works.
  • Page caching — our caching layer uses cookies to decide whether to serve you a cached copy of a page, which is what keeps the site fast.
  • Accounts — if you log in, WordPress sets cookies to keep you signed in and remember your screen preferences.
  • Comments — if you leave a comment or review and choose to save your details, your name and email are stored in a cookie so you do not have to type them again.

You can block or delete cookies in your browser settings. If you block them, the cart and checkout will not work correctly.

Reviews, Comments and Anything You Post

When you leave a review on a product or a comment on a blog post, we store the content, your display name, your email address and your IP address. Your review text and the name you give are published publicly on the site. Your email address and IP address are not published; they are used for moderation and spam filtering.

Reviews may be checked by an automated spam detection service before they appear.

Messages You Send Us

The contact form sends your name, email address, subject and message to our support inbox so we can reply. We keep these messages so we have the history of a conversation if you write again about the same order.

If you choose to sign up for marketing emails, we store your email address for that purpose until you unsubscribe. Every marketing email includes an unsubscribe link, and unsubscribing does not affect emails about orders you have placed.

Who We Share Your Information With

We share the minimum needed to get your order to you and keep the site running:

  • Delivery carriers — receive the name, address and phone number on the shipping label.
  • Payment providers — handle the payment itself under their own terms; we do not pass them anything beyond what the payment requires.
  • Our web host — stores the site and its database on our behalf.

We do not sell your personal information, and we do not share it with advertisers or data brokers. We may disclose information if we are legally required to.

How Long We Keep Your Information

Order records, including the address and contact details attached to them, are kept for as long as we need them for accounting, tax and dispute purposes. Contact form messages are kept while the enquiry is relevant. Published reviews and comments stay up until you or we remove them.

Your Rights

You can ask us to:

  • Tell you what personal information we hold about you
  • Send you a copy of it
  • Correct anything that is wrong
  • Delete it, except where we are required to keep order records
  • Remove a review or comment you posted

Email bigchiefcartla@gmail.com with your request and the order number or email address you used, and we will action it. We do not charge for this.

Changes to This Policy

If we change how we handle your information, we will update this page. The version you are reading is the current one.

Contact Us

Questions about this policy, or about information we hold on you, go to bigchiefcartla@gmail.com.